I brought my vehicle in due to a grinding noise coming from my tires, which I suspected were my brakes. The guys did a great job, not only of explaining to me exactly what was causing the noise (after they inspected it), but of what other potential issues existed that could cause me problems in the future (in my case, struts). There was absolutely no pressure from them to fix anything additional - they just provided information. They were pleasant, knowledgeable and not at all condescending (which I sometimes run in to as a woman when bringing vehicles to be serviced other places). Thanks so much to John and the rest of the team. I'll be back!