I believe it was James that i spoke with, who was wonderful and accommodating to my spur of the moment need for an appointment. I had mistakenly scheduled an appointment with a different H1 shop, and felt their demeanor to seem cold and unwelcoming. My experience with the H1 at 525 Diffley road was quite pleasant, and I was relieved to hear what felt like a friendly personality when speaking to James, both over the phone to schedule, as well as inside the shop. Miguel was also very friendly and helpful. I've worked with Miguel before, and he always takes very good care of me - He is also friendly, as well, and great at explaining any questions I may have.